internet
gateway
Portal

High-value individuals often prioritize productivity, and a lack of internet hampers that.

Business Traveler's: Cannot respond to emails, join virtual meetings, or access cloud-based tools, reducing efficiency.

Many people tend to scroll social network while travelling; being offline can make them feel isolated or missing out.

Problem Statement

Collins Aerospace developed a device named MIG (Market Internet Gateway) for connectivity of high speed internet for customers in private jets and airlines. This business required an interface/portal for customers for internet connectivity inside cabin and to use it.

Empathies

Timeline: 4 months

Wireframes & flowcharts

Mockup Designs

Travellers can feel anxiety or stressed with lack of internet and also loss of navigation is a major issue.

Stylesheets

Mockup Gallery

Journey mapping

Create account flow

Forgot password flow

Connect with access PIN flow

Prepay with 2 speed options flow

Prepay with 1 speed options flow

Principal passengers flow

Create Access PIN flow

Research & Insights

Challenges

Limited Bandwidth and Connectivity

• Design a lightweight portal with minimal graphics and optimized assets to reduce loading times.

• Prioritize essential features over non-critical content.

• Implement caching for static content and pre-load key elements.

Disruption in Connectivity

• Provide clear feedback on connection status with a progress bar or indicator.

Cross-Device Compatibility

• Use responsive design principles to ensure compatibility across devices.

• Test extensively on various screen resolutions, browsers, and operating systems.

User Authentication Complexity

• Provide a guest login option for ease of use.

Aman was able to learn IG and IGA concept quickly and started contributing to create designs within short time. His ability to learn and adopt short term projects is commendable.
He was able to provide fresh designs for Multipath and IGA quickly and performed IGA UX review for existing features and suggested few enhancements which improved better user experience.

Akshatha, Product owner

★★★★★